DMCA Policy

Z2Deal respects the intellectual property rights of others and expects sellers using this Platform to do the same. This policy explains how we handle claims that a listing infringes someone's copyright or trademark, modeled on the notice-and-takedown approach used by the Digital Millennium Copyright Act (DMCA), regardless of which jurisdiction you're submitting a report from.

What counts as infringement on this Platform

Because this marketplace deals primarily in game accounts, digital items, top-ups, and related services rather than uploaded files or media, infringement issues here typically look a little different from a standard file-hosting DMCA case. The most common scenarios are: a listing using a game publisher's logo, trademark, or copyrighted artwork in its title image or description without authorization; a listing falsely implying official endorsement or affiliation with a game studio or platform; a seller reselling something that itself constitutes unauthorized distribution of copyrighted software or content; or a listing's images being copied directly from another seller's storefront or from a publisher's official marketing material without permission.

Before you file a report

If a listing simply mentions a game's name to describe what's being sold - "Steam account with [Game Title] installed," for example - that's generally considered fair, descriptive use rather than infringement, similar to how a physical game resale shop can mention the title on a price tag. Infringement reports are meant for cases involving misused logos, copied artwork, or false claims of official affiliation, not for every mention of a trademarked game name in a listing title. Filing a report over ordinary descriptive use slows down the review of reports that involve genuine infringement, so we'd ask you to consider this distinction before submitting.

How to submit a takedown request

Use the "Report Listing" link available directly on the listing in question, or contact us through our Contact page with "DMCA / IP Complaint" in the subject line. To process your request efficiently, please include: the specific listing URL; a description of the copyrighted work or trademark you believe is being infringed; a statement that you have a good-faith belief the use is unauthorized; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on their behalf; and your contact information so we can follow up if we need clarification.

What happens after a report is filed

We review each report against the listing in question. If the listing clearly violates the described rights - using unauthorized logos, copied artwork, or a false claim of official affiliation - we remove or edit the listing and notify the seller of why. If the situation is more ambiguous, we may reach out to the seller for their side before taking action, since not every report turns out to be valid on closer inspection. Repeat or clearly bad-faith infringement by a seller (reusing logos after a prior warning, for instance) can result in suspension of their selling privileges in addition to the listing being removed.

Counter-notification

If your listing was removed and you believe it was removed in error - the material wasn't actually infringing, or you have rights to use it that weren't apparent from the listing alone - you can submit a counter-notice through the same Contact channel, explaining why you believe the takedown was a mistake and providing any supporting documentation (a license, a permission email, anything relevant). We'll review counter-notices in good faith and may reinstate a listing where the explanation is convincing, though we reserve the right to make a final judgment call where the underlying rights situation remains genuinely unclear.

Repeat infringers

Sellers who accumulate multiple valid infringement reports against their listings, particularly involving the same underlying rights holder or the same type of violation (unauthorized logo use, for example), are treated as repeat infringers. This can result in a formal warning, removal of selling privileges in the affected category, or full account suspension depending on severity and history. We take this seriously both because it's the right thing to do and because publisher goodwill toward this Platform depends on us actually enforcing it rather than treating reports as a formality.

False or bad-faith reports

Submitting a knowingly false infringement report - to harass a competing seller, for instance, rather than to protect a genuine right - is itself a misuse of this process. Reports that appear to be filed in bad faith may be disregarded, and a pattern of false reporting from the same source may result in that source being blocked from submitting further reports through this channel.

Relationship to category policy review

This DMCA process is separate from, but related to, our broader category policy review described elsewhere on the Platform. A category passing policy review means we've checked the general category against the relevant publisher's terms before allowing listings inside it - it doesn't mean every individual listing has been pre-screened for trademark or copyright issues. Both systems work together: policy review catches systemic category-level problems, and the DMCA reporting process catches listing-level issues that only become apparent once something specific is actually posted.

Our designated contact for IP matters

For formal legal notices specifically (as opposed to a routine listing report), rights holders or their authorized representatives should use the contact details on our Contact page with "DMCA / IP Complaint" in the subject. This helps ensure formal notices are routed to whoever is responsible for handling them with appropriate urgency, rather than sitting in a general support queue alongside unrelated buyer and seller questions.

International rights holders

Although this policy is modeled on the DMCA notice-and-takedown framework, we apply the same process regardless of which country a rights holder is based in or which specific copyright law applies to their work. If your jurisdiction's process for reporting infringement differs slightly from what's described above, include whatever documentation is standard in your jurisdiction along with the listing URL and a description of the infringement, and we'll work with what's provided rather than insisting on a rigid US-specific format.

What this policy doesn't cover

This page is specifically about copyright and trademark infringement. If your concern is about a listing being fraudulent, misleading about what's actually for sale, or otherwise violating our general seller obligations without an intellectual property component, use the standard "Report Listing" flow instead, which routes to our trust and safety review rather than an IP-specific process. If you're a buyer who received something different from what was listed, that's a matter for our dispute process, not a DMCA report.

Last updated: July 2026